More and more businesses are turning to service providers to supply reliable and cost-effective data protection, and those that continue to use internal IT services expect the same levels of accountability and confirmation as from external providers. Regardless if the service provider and its customers are part of the same company or not, the relationship is the same, and the customer requires two things from the service provider: accountability and confirmation. Accountability comes in the shape of Service Level Agreements (SLAs) for when data is to be backed up, at what level of success, kept for what time period, etc. and are expected to be met as an absolute limit for successful provision of service. Confirmation comes in the generation of reports that can confirm any aspect of the service provider/customer relationship and provide positive feedback to the customer that their SLAs are being met.

Service provision is far more complex than the traditional world of data protection. Success rates translate directly in to money, and inefficiencies in the infrastructure can be the difference between making a profit and making a loss. Failed backups must be tracked to success, within strict time limits, and this information reflected to the customer to ensure that their expectations are met. And information from the service provider to the customer may require breakdowns based on one or more arbitrary groupings. In addition, ensuring that information from the lowest level of backup job to the highest levels of SLA and chargeback reporting are consistent turns out to be a much harder job than originally anticipated.

WysDM is the leading data protection management product for service providers, used to protect hundreds of service providers' customers and provide accurate information from high-level chargeback to detailed SLA adherence reports. WysDM's Predictive Analysis Engine allows service providers to reduce costs while increasing infrastructure utilization and meeting SLAs. WysDM's integration abilities allow service providers to use WysDM as part of their existing infrastructure with minimal work.

Regardless of if the requirement is customer-facing reports or internal infrastructure optimization, WysDM for Backups provides a complete solution that allows service providers to meet and exceed customer satisfaction levels while minimizing costs. To find out more, please select the relevant datasheet from the right-hand side of this page or contact WysDM.